Do I Own the Lights?
Yes! We ask our clients to purchase the lights through us the first year; from that date forward, you own the lights.
Do you Install The Lights I Already Own?
Only in certain scenarios do we hang client-provided lights. Even Brighter Lights provides only professional Commercial Grade Lights that we are able to repair/replace and warranty. If you have previous Commercial Grade lights from another installer give us a call and we will see what we can do to get you started. Because we did not originally supply them, we can not warranty them.
How Does Your Pricing Work?
We have a simple pricing for all items:
- Year 1 – We will provide an A’ La Carte Pricing to choose from
- Year 2+ – Your install will be roughly ½ of year one pricing. Usually broken down for you in your first year’s quote, so you know roughly what you will be paying the following year.
- We have a standard 2% increase each year
Warranty is for non-permanent installation; and for use no more than 120 days at a time
All items are covered for the life of our service to your family. If it breaks or goes out, we fix it at our cost, as long as you are using our company to install and take down the lights. If they are left up for a full season, without removal, this voids your warranty.
Additionally, the following product conditions are Not Covered Under Warranty:
- Damage from improper installation or removal; including hanging product(s) from light cords rather than proper clips or wires
- Damage from electrical surges or light strikes
- Products that have been modified or changed in any way
- Damage from wind, floods or other extreme weather conditions
- Damage from insects and animals
What happens if my lights stop working or if I have a problem with my install?
We have a customer support team available from 9am-5pm, Monday-Friday to quickly respond to your needs. Seasonal maintenance and repair (if needed) is included in the quoted price. There may be service fees if our install is altered or in the possible case of vandalism.
Is there any fee for taking down lights?
No, your light removal is included in the Holiday light installation cost of your install package.
When can I expect to have my lights removed?
We typically start removing lights in early January unless you request otherwise for any reason. We are done with our removal process by the end of January unless weather does not permit.
What is your storage process?
We take your lights down and store them in our warehouse. This allows us to take inventory and repair in the off season as needed. Our storage process is required.
What happens if I move?
If in our service area, we will reconfigure your lights for your new home and add length as needed. If you are moving out of the area, many of our clients will leave for the new home owner as a gift or we can arrange for you to get your lights to take to your new home.
Why should I buy or use a service rather than install my own lights?
We know your time is valuable, especially around the holiday season. Avoid having to get up and down on a ladder or roof, and keep your family safe. Avoid having to untangle lights and store them in the off season. Avoid the unneeded stress of a busy holiday season. Avoid missing out on time with your family, friends, and community. Let us do the work as you enjoy the season!
Do I have to be home for the install or take down of my lights?
This is entirely up to you; but no, you do not need to be home for exterior installs and take-downs. Our trained crews are professional, safe, efficient, and can complete all jobs independent of your availability.
What Payment method do you accept?
We happily accept e-transfer, a check, and Visa. You can pay securely online by clicking on payment option in your email invoice. All options will produce an instantly emailed receipt for your record.